Returns & Exchanges
At detroitrain, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. If your order doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Log into your account or use our guest portal to enter your order number and email address to start the return process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and including the printed return authorization slip.
Ship the Item
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing